HOW DO YOU WORK? TOP
When I Was Your Age is a custom manufacturer. As such, everything we produce is made-to-order. Nothing is pulled off a warehouse shelf and shipped out. Our products take a little longer to receive, but we think it's well worth the wait to receive your own customized piece. HOW CAN I GET COLOR STICKS AND SWATCHES? TOP
We encourage you to order swatches for color, prints or fabrics. You can order as many swatches as you like for $1 each; we will refund your cost up to $5.00 when you place your order. Simply go to our ORDER SWATCHES section. WHAT IS A FLEA MARKET FINISH? TOP
A flea market finish is intentionally distressed and imperfect looking. Our pieces are meant to have the feel of a found treasure discovered at your favorite flea market. That's our style. We do not produce what we call a "factory finish" which is perfectly smooth and lacquered. All of our products are produced using water-based paints and our own aging technique. Our finishes are 100 percent safe. While we'd love you to buy our products, we're more concerned that you're completely satisfied when you receive your shipment. Therefore, if you're not comfortable with a distressed style, you may want to reconsider your purchase. Because we're a custom manufacturer, we can't accept returns for any reason other than damages. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? TOP
It depends on the piece. A custom piece of furniture can take 6-10 weeks. Accessories usually take 2-4 weeks. Remember, everything is made-to-order. If you have questions about timing, please feel free to contact us. General delivery times are listed in each product category. WHEN DO I PAY FOR MY PRODUCT? TOP
Because we are a custom manufacturer, your product must be paid for before we begin production. Each piece we make is tailored to the individual customer and cannot be resold if an order is cancelled after it is produced. Generally speaking your account will be charged two weeks prior to production. WHAT IF I DON'T LIKE THE PRODUCT AFTER I'VE RECEIVED IT? TOP
Your satisfaction is our primary goal. However, custom products are not returnable. Returns are for damages during shipping or incorrectly produced items only. Returns are for product replacement unless otherwise specified. HOW DO I RETURN A PRODUCT? TOP
Please call customer service directly at 866-801-1999 to discuss returns due to damage in transit. A Return Authorization number is required. We will pay for all shipping charges due to shipping damages. HOW DO I FIGURE OUT SHIPPING COSTS? TOP
We have flat rates for shipping unless otherwise indicated. Each product description includes a shipping method (i.e., freight or UPS). Please use that method when checking out to determine shipping costs. HOW DO I GET MY FURNITURE DELIVERED? TOP
We will arrange shipping. A carrier will contact you to set up a delivery time. All furniture requires some assembly. You are required to inspect all items before accepting delivery. White Glove Service is available for our furniture at an additional cost. Please contact us for a quotation. WHAT IS YOUR RETURN POLICY? TOP
Because we are a custom manufacturer, we don't accept returns for reasons other than damage in transit or incorrect production. We want you to be happy with your purchase, so therefore please choose carefully. ARE THERE RETAIL LOCATIONS WHERE I CAN SEE YOUR PRODUCT? TOP
Yes. We sell to retailers in many states across the country. We encourage you to patronize these stores and ask for our products if one is located in your vicinity. Please check our retailer list often as we add new stores frequently. If there is a store in your area that does not carry our line that you think would be a good fit, please feel free to tell us.
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